Refund policy
🔄 STBE Return Policy
📌 General Return Guidelines
We want you to have a pleasant shopping experience with us. If you are not fully satisfied with your purchase, we encourage you to reach out to us, and we’ll be happy to assist you.
📦 Eligibility for Returns
- Returns may be available for certain products, depending on order details, product condition, and applicable policies.
- To inquire about a return, please contact us within a reasonable timeframe after receiving your order.
- Returned items must be in their original condition and meet the necessary requirements for processing.
📅 Return Window
- The return timeframe varies based on product type and destination. If you believe you need to return an item, please get in touch as soon as possible so we can provide guidance.
💰 Refunds & Processing
- If your return request is approved, we will provide further instructions on how to proceed.
- Refunds, if applicable, will be processed according to the original payment method and may take some time to reflect, depending on your financial institution.
- Shipping fees and other associated costs may not be eligible for refunds.
🚫 Non-Returnable Items
- Some items may not be eligible for returns due to hygiene, customization, or other specific reasons.
- If an item cannot be returned, we will let you know when you contact us.
❗ Important Notes
- Returns and exchanges are subject to approval based on various factors.
- All return requests must be reviewed before processing—unauthorized returns may not be accepted.
- If your item arrives damaged or incorrect, please contact us immediately for further assistance.